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These terms set out what ek499 expects from you and what you can expect from us — covering account access, transactions through bKash, Nagad, and Rocket, and how our platform operates for eligible users in Bangladesh. Your use of ek499 means you have read and accepted these conditions, so take a moment to go through them before you start.
These terms and conditions govern every interaction you have with ek499 — from the moment you open an account through to each session, transaction, and support request. They apply to all account holders accessing the platform from Bangladesh, subject to your local law and the eligibility rules for your region. We may update these terms when our services change or when regulatory requirements shift; we will notify you through your registered account before material changes take effect. Continued use of the platform after a notified update means you accept the revised terms. If any part of these terms conflicts with local law in your jurisdiction, the local law takes precedence for you. Transactions processed through bKash, Nagad, and Rocket are subject to both these terms and the individual conditions of those payment providers. Where a conflict arises between our terms and a payment provider's terms for a specific transaction, we will work with you to resolve it through our support channel. These terms do not override any statutory rights you hold under Bangladesh consumer law. If you have questions about how a specific clause applies to your account, contact our support team before proceeding.
Understanding the scope of these terms helps you know exactly where our obligations begin and end. Four areas define the boundary clearly.
These terms fully cover how you open, maintain, and close your ek499 account, including login credentials, session security, and the steps required to verify your identity before transactions are processed.
Deposits and withdrawals made through bKash, Nagad, and Rocket fall within these terms. The amounts, limits, and verification steps shown in your account wallet at the time of the transaction are the binding reference.
All game content, lobby pages, promotional notices, and account communications published on ek499 are covered. We are responsible for the accuracy of content we publish directly; third-party links are outside our editorial control.
Payment providers, game studios such as Spadegaming, Microgaming, and Habanero, and any external service accessed through a link on our platform operate under their own terms. We do not accept liability for third-party service interruptions or policy changes.
You have several practical rights under these terms that you can act on directly through your account or by contacting support. Your transaction history is available in the account wallet section — every deposit and withdrawal processed through bKash, Nagad, or Rocket is logged there with a timestamp and reference number you can check at any time. If your account details are incorrect — name, contact number, or linked payment method — you can raise a correction request through the support channel; we will verify the change against your registered information before updating the record. You also have the right to ask questions about how a specific term applies to your situation before you are bound by it. We do not require you to accept a change you have not been informed of. If you believe a transaction has been processed incorrectly, flag it through support with the reference number from your wallet and we will investigate.
Open the wallet section of your account to see a full log of transactions, including the payment method used, the amount, and the processing reference for each entry.
Submit a correction request through our support channel if your registered name, phone number, or linked bKash, Nagad, or Rocket account needs updating. Verification is required before any change is applied.
Contact support before accepting any term you are unsure about. We will explain how it applies to your account and region without requiring you to proceed first.
If a transaction appears incorrect in your wallet, provide the reference number to support. We will investigate and respond with our findings through your registered contact.
If you have a question about these terms or need to act on a right described above, use one of the contact routes below. We publish only the channels that are actively monitored; we do not list routes we cannot staff.
Open the chat widget from any page while signed in to your account. Describe your query and include your account reference for faster handling.
Send your question or correction request to our support address shown in the account help section. Include your registered contact number and the relevant transaction reference if applicable.
The help section of your account lists answers to common terms questions, including how to read your transaction log and what to do if a payment method change is needed.
We take the handling of your information seriously and apply consistent practices across data storage, session security, and policy updates.
We store only the information needed to operate your account and process transactions through bKash, Nagad, and Rocket. We do not sell your personal data to third parties, and access within our team is limited to what each role requires.
Each login session is protected by standard encryption. If you access your account from a new device, you may be asked to verify your identity before the session is authorised. Log out when you finish on a shared device.
We use cookies to keep your session active and to remember your lobby preferences between visits. You can review and adjust cookie settings through your browser; disabling session cookies will affect your ability to stay signed in.
To request a change to your account data or to ask how a specific policy applies to you, contact support through the live chat or email route listed on this page. We will respond through your registered contact.
These are the questions we hear most often about how our terms work in practice.
Access to ek499 and the applicability of these terms depend on your local law and the eligible regions we serve. If your region is not currently supported, the account creation step will indicate this. We do not override local legal restrictions.
We notify account holders through their registered contact before any material change takes effect. The updated terms are also published on this page with the effective date. Continuing to use your account after that date means you accept the revised version.
Yes — deposits and withdrawals processed through bKash, Nagad, and Rocket are covered by these terms. The limits and verification steps shown in your account wallet at the time of the transaction are the binding reference for each payment.
Contact support before proceeding. We will explain how the term applies to your account and region. You are not required to accept a change you have not been informed of, and we will not apply a material update without prior notification to your registered contact.
Submit a correction request through live chat or email support. Include your account reference and the detail you need changed — name, phone number, or linked payment method. We verify the request against your registered information before updating the record.
Open your wallet, note the transaction reference number, and contact support through live chat or email. Provide the reference and a brief description of the issue. We will investigate and respond through your registered contact with our findings.