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ek499 is straightforward about what data we collect, why we collect it, and how you can review or update it. This policy covers every interaction tied to your account — from login to wallet activity — and applies to your use of ek499 where permitted under your local law and eligible region.
When you open an account on ek499, we collect the information you provide during registration: your name, contact details, and the credentials you use to log in. We also record transactional data connected to your wallet activity — including payment references tied to bKash, Nagad, and Rocket — so that your account balance and transaction history remain accurate and retrievable from any device. Device identifiers and session data are logged to support account continuity across Android and iOS browsers; this is how ek499 keeps your lobby state consistent when you switch from mobile to desktop. We do not sell your personal data to third parties. Where we engage service providers to support platform operations, those providers are required to handle your data only as directed by ek499 and for no other purpose. Your data is retained for as long as your account remains active and for any period required by applicable law in your jurisdiction. Access and eligibility to use the platform depend on your local law and eligible region. If you have questions about specific data categories or retention periods, the contact routes listed in this policy are the right place to start.
This privacy policy applies to your use of ek499 and any account-linked activity you carry out through the site. It covers data generated by account access, wallet transactions, and site navigation. It does not extend to third-party websites that we may link to, nor to external payment processors whose own privacy terms govern their handling of your financial data. Availability of this policy's protections depends on your local law and the eligible regions where ek499 operates.
Data you supply at login — credentials, device identifiers, session tokens — falls inside this policy. We use it only to maintain your account state and keep your lobby history consistent across devices.
Payment references linked to bKash, Nagad, and Rocket are stored in your account record. This policy governs how ek499 holds that reference data; the payment provider's own terms apply to the transfer itself.
Browsing data — which pages and game categories you open, how long sessions last — is collected in aggregate to improve the lobby layout. It is not used to identify you individually outside your account.
Links to external sites, payment gateways, and game content from our studio partners leave ek499's data boundary. We are not responsible for how those services collect or use your data. Review their terms separately.
You have real, actionable choices about your data on ek499. Reviewing your account record is the starting point: log in and open the account settings area to see the personal details and contact information currently held against your profile. If something is incorrect — a phone number, an email address, or a name — you can update it directly in the fields shown there, or raise a correction request through our support route if the field is locked. Transaction history, including payment references for bKash, Nagad, and Rocket activity, is visible in the wallet section of your account. If you want to raise a question about data retention or request that specific records be reviewed, use the contact paths listed in the Support section below. We aim to acknowledge every data-related request and respond with the relevant account or policy detail. Your ability to exercise these rights may depend on your local law and the eligible region in which you access the platform.
Open account settings after logging in to see what personal data ek499 holds for your profile. Contact details, login credentials and linked wallet references are all visible from that screen.
Update editable fields directly in your account settings. For locked fields, submit a correction request through the support contact route and reference the specific detail you need changed.
If you want clarity on how long a specific category of data is kept — session logs, payment references, or account credentials — send the question through our published support channel with your account reference.
For any request that goes beyond self-service edits — including questions about third-party data sharing or account closure — use the email or live chat route shown in the Support section of this page.
If this policy raises a question you cannot resolve through your account settings, the routes below connect you to the team that can help. Use the channel that suits your device — all three are accessible from a mobile browser without needing a separate app. Responses are handled by the ek499 support team; availability may vary by region.
Open the chat widget from any page on ek499 while logged in. Describe your data or privacy question directly; the support team can pull your account record during the session.
Send your privacy or data request to the support email address listed in your account area. Include your registered contact detail so the team can locate your record without delay.
The Help Centre on ek499 carries published policy documents and common account questions. Start there to find the steps for self-service corrections before reaching out to the team directly.
Account security and data handling are not afterthoughts at ek499. Every section of this policy reflects a deliberate choice about what we collect, what we store, and what we disclose. Cookies on ek499 are used to maintain session continuity — particularly important when you return to the lobby on a different device — and are not used for cross-site behavioural advertising. You can manage cookie preferences through your browser settings at any time. If our handling practices change in a way that affects your account data, we update this policy and note the revision date at the top of the page.
Cookies on ek499 support login session continuity and lobby-state memory across Android and iOS browsers. They are not shared with advertising networks. Browser-level cookie controls let you adjust preferences without contacting support.
Access to your account data is restricted to authenticated sessions. If you notice account activity you did not initiate — including unexpected wallet references for bKash or Nagad — report it through live chat immediately.
We keep your personal data for as long as your account is active and for any period required under applicable law in your jurisdiction. Once those periods lapse, data is deleted or anonymised in line with our internal retention schedule.
When this policy is revised, the updated version is published at ek499/privacy-policy/ with a noted revision date. Continued use of your account after a revision indicates acceptance of the updated terms as permitted by local law.
These are the questions we receive most often about data rights, account records, and how this policy works in practice for your ek499 account.
We collect the registration details you provide — name, contact information and login credentials — plus device and session identifiers that support account continuity. Payment references connected to bKash, Nagad, or Rocket are also stored as part of your wallet record.
We do not sell your data. Where platform operations require a service provider, that provider is bound to handle your data only as directed by ek499. Payment processors like bKash and Nagad handle transaction data under their own published terms.
Log in to ek499 and open the account settings section. Your profile details, contact information and wallet transaction references are visible there. For a more detailed breakdown, send a request through the support email listed in your account area.
Editable fields in account settings can be updated directly after logging in. If a field is locked and you need it corrected, raise the request through live chat or support email with your account reference and the specific detail to be changed.
Data is retained while your account is active and for any period required under applicable law in your jurisdiction. When those periods expire, data is deleted or anonymised. Specific retention queries can be sent to the support email in your account area.
This policy applies to your use of ek499 wherever you access it. However, access to the platform and the rights available under this policy depend on your local law and the eligible regions where ek499 operates. Check local law before using the service.